SERVICE / STANDARDS / TRAINING

I provide service standards at the highest levels.

Awarding-winning front of house expertise.

Training programmes that enthuse staff to develop exceptional professional relationships.

Techniques to grow your CRM.

Story Boards, Mood Boards, Design Advice, Concept Research and Competitor Analysis.

Financial Projections (profit & loss), Build Considerations, Time Planning, CAPEX, FF&E and Key Equipment.

PR, Supply Chain, Software Solutions, Point of Sale (POS) and Reservation Systems.

Health Check Reports, Morale Enhancement and Personnel Appraisals.

Communications, Job Descriptions, Roles and Responsibilities.

Recruitment Advice, Payroll Structures, KPI and Incentives, Service Charge Advice.

Financial Diagnostics, Commercial Opportunities and Reputation Enhancement.

Cost Saving Techniques, Operational Efficiencies, Restaurant Trends and Sales Trend Analysis.

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